Knowledge-based replies
Answer from your own knowledge base with AI rules, configurable models, and optional RAG for larger datasets.
Telegram-native AI support
Build a support bot that actually knows your business.
AI Support Bot turns Telegram into a full support channel with knowledge-base answers, voice handling, admin controls, reports, broadcasts, and a web panel for managing everything without code.
Fast setup
Create a live Telegram support bot in minutes.
Bot + panel
The customer bot and web admin panel work together.
Ready to scale
Knowledge, rules, reports, broadcasts, and admin workflows are built in.
Welcome to your support bot. Ask a product question, send a voice note, or request help anytime.
Do you support voice messages and after-hours replies?
Yes. Voice messages can be transcribed, AI replies can use your knowledge base, and admins can step in through the panel or report flow.
Smart Support
Web Panel
Share Phone
End Support
Live Control Panel
Active Chats24
KB Entries138
Today Replies412
Core features
Everything needed to run Telegram support with AI and human control.
This template is built for real support operations: structured answers, operational controls, user management, voice handling, reporting, and knowledge ingestion across multiple content types.
Voice + text support
Accept text and voice messages, transcribe audio with STT, and keep the same support flow across both.
Controlled bot behavior
Set tone, response length, off-topic policy, welcome messages, support labels, and required phone prompts.
Flexible data ingestion
Train the bot with plain text, websites, HTML, Telegram channels, and uploaded files including PDF, DOCX, XLSX, CSV, and more.
Audience operations
Broadcast updates to users, groups, and channels, manage admins, block users, and remove the bot from chats when needed.
Operational visibility
Track conversations, messages, active chats, AI usage, reports, and support activity from one admin environment.
Forced join gate
Require users to join selected channels or groups before using the bot.
Daily limits
Restrict how many messages a user can send per day.
Telegram Business
Run support flows with Telegram Business mode where needed.
Ticket center
Users can open support tickets and continue the thread in the admin panel.
Web panel
Run the bot from a proper control room.
The admin panel is not an afterthought. It gives operators a practical workflow for settings, conversations, audiences, broadcasts, knowledge, AI configuration, and account-level actions.
01
See what is happening
Dashboards, active conversations, audience counts, knowledge totals, and AI usage are visible in one place.
02
Adjust the bot live
Update welcome messages, support labels, phone capture rules, AI behavior, RAG settings, and report routing.
03
Handle users directly
Search conversations, inspect message history, reply through report flows, broadcast announcements, and manage tickets.
Settings and AI configuration
Models, STT, RAG, rules
Audience management
Users, admins, groups, channels
Broadcast operations
Text + media delivery
Knowledge ingestion
Text, files, URLs, Telegram channels
Support tickets
List, thread view, reply form
How it works
A practical flow from bot creation to live customer support.
The system is designed for owners who want to launch quickly and still retain operational control after launch.
Create the bot
Start from CreateABot, connect a Telegram bot token, and instantiate the AI Support template.
Load knowledge
Import site content, documentation, files, channel posts, or direct text into the support knowledge base.
Configure behavior
Set labels, welcome text, voice support, phone capture, AI model settings, and answer rules.
Operate at scale
Use the web panel for monitoring, broadcasts, reports, direct replies, ticket review, and ongoing optimization.
Free
Start with one bot and validate the setup before moving into paid usage.
$0
/ forever
0 Stars
No payment required.
- 1 bot included
- 50 AI messages per month
- Platform-hosted AI only
- No custom LLM API key
- Web admin panel included
Plus
For growing operators who want multiple bots and the option to connect their own AI provider.
$5.99
/ month
400 Stars
Balanced price for web and Telegram checkout.
- 1 bot included
- 600 AI messages per month
- Shared across all included bots
- Custom LLM API key allowed
- Knowledge base, broadcasts, reports, and tickets
Pro
For heavier workloads that need more monthly capacity and more room for multi-bot operations.
$11.99
/ month
800 Stars
Higher ceiling for active support operations.
- 1 bot included
- 1,500 AI messages per month
- Shared across all included bots
- Custom LLM API key allowed
- Best fit for higher-volume support teams
Billing cycles
6-month billing uses a `x5.5` multiplier. Yearly billing uses a `x10` multiplier compared to the monthly plan.
Telegram Stars
Stars pricing is intentionally set above direct USD conversion to account for Telegram payment economics.
Custom AI usage
Paid plans can use your own LLM API key, while platform quotas still govern product usage on the account.
FAQ
Common questions before you launch.
These are the practical questions most teams ask before choosing a Telegram-based AI support workflow.
What kind of business is this built for?
It is designed for businesses that want to run customer support on Telegram with AI answers, human oversight, and a proper web admin workflow.
Can the bot answer from our own content?
Yes. You can load website content, files, text, and Telegram channel posts into the knowledge base and use that data for grounded answers.
Do paid plans support custom AI providers?
Yes. Paid plans can connect your own LLM API key while still keeping the platform features, reporting, tickets, and web panel.
Launch now
Turn Telegram into your AI support desk.
If you want a support bot that can answer from your content, collect leads, handle voice, and still stay manageable by humans, this template is already built for that job.